The experience of renewing or acquiring a new driver’s license at the Federal Road Safety Corps (FRSC) office in Ojodu has been marred by inefficiency and allegations of corruption. Arriving early, only to find that the registration process is arbitrary and potentially influenced by bribery, raises serious concerns about the agency’s commitment to fairness and transparency.
The key issues identified are: Discretionary Registration Process: Numbers are not called in order, suggesting favoritism or bribery.
Lack of Systematic Approach: No clear queuing system is in place, leading to confusion and potential manipulation.
Corruption Allegations: Those with connections or willing to bribe are allegedly given priority.
While we compare to best practices we found out in contrast, countries like South Africa have implemented efficient and transparent systems for similar services, including:
Automatic Queuing Systems: Ensuring fairness and order in service delivery.
Transparent Payment Processes: Reducing opportunities for corruption and bribery.
We suggest and recommend the following call to action:
The FRSC should review its processes and implement reforms to ensure:
Transparency: Clear and fair registration processes.
Efficiency: Systematic approaches to service delivery.
Accountability: Measures to prevent corruption and ensure accountability.
By adopting modern and transparent systems, the FRSC can improve the experience of Nigerians seeking its services and restore trust in the agency.
By Engr. Bola Babarinde, Lagos, Nigeria.
